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Freshdesk MCP serverServer

effytech
GitHub
Customer SupportApp AutomationIntegration

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💡 Description

An MCP server implementation that integrates with Freshdesk, allowing AI models to interact with Freshdesk modules and perform various support operations.

📝 JSON Entries

{
  "mcpServers": [
    {
      "freshdesk-mcp": {
        "env": {
          "FRESHDESK_DOMAIN": "<YOUR_FRESHDESK_DOMAIN>",
          "FRESHDESK_API_KEY": "<YOUR_FRESHDESK_API_KEY>"
        },
        "args": [
          "freshdesk-mcp"
        ],
        "command": "uvx"
      }
    }
  ]
}

🛠️ Tools

create_ticketupdate_ticketdelete_ticketsearch_ticketsget_ticket_fieldsget_ticketsget_ticket

⚡ Features

  • Seamless interaction with Freshdesk API endpoints
  • Powerful AI model support for conducting support operations
  • Automated ticket management

💬 Example Queries

  • Create a new ticket with the subject 'Payment issue for customer A101' and description 'Contacting regarding a payment issue last month for customer A101' with the customer's email address being a101@acme.com and priority set to 'high'.
  • Update the status of ticket number 12345 to 'Resolved'.
  • List all high-priority tickets assigned to agent John Doe.
  • List previous tickets for customer A101 in the last 30 days.