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Freshservice MCP serverServer

effytech
GitHub
IT Service ManagementIntegrationAI

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💡 Description

A powerful MCP server implementation that seamlessly integrates with Freshservice. AI models can interact with Freshservice modules and perform various IT service management operations.

📝 JSON Entries

{
  "mcpServers": [
    {
      "freshservice-mcp": {
        "env": {
          "FRESHSERVICE_DOMAIN": "<YOUR_FRESHSERVICE_DOMAIN>",
          "FRESHSERVICE_API_KEY": "<YOUR_FRESHSERVICE_API_KEY>"
        },
        "args": [
          "freshservice-mcp"
        ],
        "command": "uvx"
      }
    }
  ]
}

🛠️ Tools

create_ticketupdate_ticketdelete_ticketsearch_ticketsget_ticket_fieldsget_ticketsget_ticket

⚡ Features

  • Enterprise-level Freshservice integration
  • Compatible with AI models
  • Automated ITSM management
  • Workflow acceleration

💬 Example Queries

  • Create a new incident ticket with the subject 'Network connectivity issue in the marketing department' and the description 'Users cannot connect to the Wi-Fi in the marketing area.' and set the priority to 'High'.
  • Update the status of change request number 45678 to 'Approved'.
  • List all critical incidents reported in the last 24 hours.
  • Display asset details for the laptop with asset tag 'LT-2023-087'.
  • Create a change request for scheduled server maintenance next Tuesday at 2 AM.